Help Centre/FAQ`S
If you have a query that isn't answered here, please click on the Query Button
at the bottom of this page. Your comments will be emailed directly to
thegrocer.co.uk team who will endeavour to get back to you within 24 hours.
Alternatively you can call us on 0800 2987098 or email
thegrocer.help@william-reed.co.uk
How do I advertise on thegrocer.co.uk?
To advertise on this web site please contact The Grocer Sales team on 01293 610216
How do I advertise in The Grocer magazine?
For more information on advertising in The Grocer magazine, please visit www.thegrocer.info or
call The Grocer Sales team on 01293 610287
Contact thegrocer.co.uk
Contact The Grocer magazine
Can I renew my subscription to The Grocer magazine online?
We do not currently offer this service. To find out how to renew, please call 0800 6526514
How do I change the delivery address of my print
subscription?
If you would like to change your details that are held with a
William Reed print publication, such as The Grocer magazine, then please send
your changes in writing to:
The Circulation Department
William Reed Business Media Ltd
Broadfield Park
Crawley
West Sussex
RH11 9RT
Please include details of the magazine/s you currently receive, your current
contact details and your new contact details, and sign and date the letter.
PLEASE NOTE that you cannot change your delivery address online.
How do I subscribe to The Grocer magazine?
To find out more about The Grocer and how to subscribe online
click here
I subscribe to The Grocer magazine. Can I gain access to the thegrocer.co.uk?
No. The Grocer magazine is a separate product to The
Grocer.co.uk. For more information about our online products and how to
subscribe online, please visit >
About This Site
Can I order back articles from The Grocer magazine?
Yes. For further information please contact Sheila Sheridan on 01293 610259 or email Sheila.Sheridan@william-reed.co.uk
What is thegrocer.co.uk?
The Grocer.co.uk is a one-stop shop for several online products.
For more information please visit
About This Site
Where can I find more information about what is available on
thegrocer.co.uk?
For more information about our online products and how to
subscribe online, please visit
About This Site
Is it possible to get an academic subscription to
thegrocer.co.uk products?
Yes. To find out more about our subscription packages, please
call Jonathan Daniels on 01293 610216 or email him on
Jonathan.Daniels@william-reed.co.uk
Is it possible to get a corporate subscription to
thegrocer.co.uk products?
Yes. To find out more about our corporate packages, please call
Jonathan Daniels on 01293 610216 or email him on
Jonathan.Daniels@william-reed.co.uk
Can I use your content in my own site?
All material within thegrocer.co.uk is copyright 2008 William Reed
Business Media. Please see our Terms
and Conditions for full details
>> Privacy policy
>> Terms and conditions
Can I access the site from another computer once
I am signed up?
Yes. Your username and your password are fully transferable,
which means access to this site is not limited to a single computer.
Concurrent logins however are not allowed, so two people cannot use the same
login details at the same time.
Can more than one user register/subscribe from the same
e-mail address?
No
I can no longer log in using the username and password I've
been using for months. What do I do?
In order to improve functionality and security on the new site
we have updated the log in procedure. Your username will be your email address
and your password remains the same. All current users should have received an
email recently outlining these changes.
Should you experience any difficulty logging in please email
thegrocer.help@william-reed.co.uk or call 0800 2987098.
If you wish to change any of the details we hold for you, please go to the
My Account section
of the site.
I can't remember my username?
Your username is the email address that you used to sign up
with.
>I've forgotten my password
If you have forgotten your password, go to
Forgotten Password? And we will send you a new one,
which you can then change to something more memorable.
I want to change my password
If you wish to change your password, please go to the
change password
page - you will be asked to log in first.
Why am I told that my e-mail address is already in use?
It could be that you started the registration/subscription
process but didn't finish it. Check to make sure that you responded to your
welcome email that contains an activation code. You must follow the
instructions in this email to activate your account
Why can't I login with my old username?
In order to improve functionality and security on the new site
we have updated the log in procedure. Your username will be your email address
and your password remains the same. All current users should have received an
email recently outlining these changes. If you wish to change any of the
details we hold for you, please go the
My Account section of the site, you will be prompted to
log in first.
Should you experience any difficulty logging in please email
thegrocer.help@william-reed.co.uk or call 0800 2987098.
Why doesnt my password work?
Your password is case sensitive. Make sure you do not have
caps-lock on and re-type carefully. If it still doesn't work, go to
Forgotten Password?
When does my subscription commence?
Subscriptions to online products begin immediately.
Subscriptions to The Grocer magazine can take up to four weeks to fulfil, once
we've received your order. To find out more about The Grocer and how to
subscribe online click here
How do I become a registered user and/or subscriber?
If you try to access a part of the site that requires
registration or subscription, you will be prompted to do so. Alternatively, you
can go to our subscriptions
page and choose which product you would like. For more
information about our online products and how to subscribe online, please visit
About This Site
How do I cancel my subscription to thegrocer.co.uk products?
Applications to cancel a subscription to The Grocer News must be
requested in writing within 4 weeks of the subscription start date and are at
the company's discretion.
Applications to cancel a subscription to an Access All Areas subscription must
be requested in writing within 4 weeks of subscription start date and are at
the company's discretion.
Refunds are not offered on 'The Archive Only' (monthly) subscriptions.
If you wish to cancel a subscription to The Grocer magazine, please call 0800
6526514 for further information
How do I change the details I provided when I
registered/subscribed?
If you wish to change any of the details we hold for you, please
go the My Account
section of the site, you will be prompted to log in first.
How do I upgrade my subscription package?
Please visit
upgrade page to change your subscription package, you
will be prompted to log in first.
What is the difference between a registered user and a
subscriber?
Registered users have limited access to some areas of the site.
Subscribers have full access to the areas that they have subscribed to.
For a full breakdown of our online products, please visit
About This Site
When does my subscription commence?
Subscriptions to online products begin immediately.
Subscriptions to The Grocer magazine can take up to four weeks to fulfil, once
we've received your order. To find out more about The Grocer and how to
subscribe online click here
Which browser should I be using to get the most from your site?
We recommend using Microsoft Internet Explorer 6 or Firefox 1.0 or above to view thegrocer.co.uk.
thegrocer.co.uk has been optimised for a screen size of at least
1024 x 768 pixels. We recommend that cookies are enabled. Also, be sure that
JavaScript is enabled in your browser set up.
The following minimum requirements are recommended for viewing thegrocer.co.uk:
PC with 486 processor or above SVGA screen with a resolution of 800 x 600
supporting at least 256 colours 28.8 KBPS modem speed
Or
Macintosh Power PC or above SVGA screen with a resolution of 800 x 600
supporting at least 256 colours 28.8 KBPS modem speed.
I have a technical query that isn't covered here
If you have a query that isn't answered here, please fill in the
at the bottom of this page. Your comments will be emailed directly to thegrocer.co.uk team who
will endeavour to get back to you within 24 hours. Alternatively you can email
us on
thegrocer.help@william-reed.co.uk or call 0800 2987098.
How do I change the address my email alert is sent to?
If you wish to change any of the details we hold for you, please
go the My Account
section of the site, you will be prompted to log in first.
How do I subscribe to the email alerts?
You must subscribe to The Grocer News or have an Access All
Areas subscription in order to receive The Grocer News email alerts.
For more information about our online products and how to subscribe online,
please visit About This
Site
How do I unsubscribe from the e-mail newsletters?
Go to the
email settings page. You will be prompted to log in
first. Then un-check the relevant box by clicking on it.
You can also unsubscribe to any of our email alerts by clicking on the
unsubscribe link included in them.
I have subscribed. Why am I not receiving any emails?
Check to make sure that you responded to your welcome email that
contains an activation code. You must follow the instructions in this email to
activate your account
I used to get these for free. Why do I now have to pay?
We've changed the format of our online products. For more
details about what's available please visit
About This Site
I've stopped receiving my email alert. What should I do?
Go the Email settings page and check that the correct options
are selected. If you still don't receive them please email us on
thegrocer.help@william-reed.co.uk or call 0800 2987098.
Somebody has left my company but the email alerts are still
arriving.
If you wish to cancel or transfer the subscription, please email
us on
thegrocer.help@william-reed.co.uk or call 0800 2987098
What's included in the email alert?
You can choose to receive one, or a combination of the
following:
Daily email alert Contains the latest industry news, in your inbox every day by
8.30am
Weekly email alert Contains the weeks news, delivered on either Monday or
Friday by 8.30am
Breaking News Flash News as it happens
Where can I sign up to receive email alerts?
Go to the
email settings page
The email alerts I receive don't look right - why is this?
It might be that the email application you are using does not
support HTML emails. You can opt to receive your emails in plain text instead
by going to theemail
settingspage and selecting plain text
Why dont some of the links in my email work?
Your email application might be truncating the length of text
lines in your email. If this is the case, copy and paste the whole link into
your browser address bar. If this doesnt work, please forward a copy of the
email to
TheGrocerHelp@william-reed.co.uk, explaining the problem.
For more information about our online products and how to subscribe online, please visit About This Site
Does thegrocer.com have content thats not in The Grocer magazine?
Yes. We have a dedicated editorial team for Grocer News, who add news to the site as it happens.
How do I access Grocer Archive?
Grocer Archive gives you access to all the articles
printed in The Grocer magazine for the past 6 years. You can also search our
popular Focus on series of category reports and download PDFs of each report.
We will also be adding bespoke news reports.
You can take out an Access All Areas subscription, which will grant you
full access, or you can take our monthly Archive Only subscription,
which allows you access to The Grocer articles only (reports not included).
To find out more about these products and how to subscribe online, please visit
About This Site
How do I access Grocer News, online news service? What does
it contain?
Grocer News section of the site contains the following:
- Breaking news updated online as it happens
- A choice of daily or weekly email alerts
- Weekly summary - print-friendly version of all the week's stories
- Grocer Hot Topic - a round up of news on the latest big story
- What the Papers say a round up of the latest press
To access Grocer News, you must subscribe. For more
information about our online products and how to subscribe online, please visit
About This Site
I don't want to pay for a subscription, as there's just one
report I need to access.
All of our reports are available to registered users on a
pay-per-view basis. Simply find the report that you would like to access in Grocer
Archive, click on the title and then on ' Save this report to My
Account'. You will be prompted for payment - all major credit cards are
accepted and the report will then be available for download in the
My Account section of the site.
Is access to thegrocer.co.uk free?
For more information about our online products and how to
subscribe online, please visit
About This Site
Is registration free? What benefits do I get from
registering?
To access The Grocer News, our online news service, or Grocer
Archive, where we hold articles printed in The Grocer magazine for the
past 6 years and special reports, you will need to subscribe. To find out more
about these products and how to subscribe online, please visit
About This Site
Registration, which is free, will allow access to the
following areas:
- Grocer Jobs
Find your perfect job and apply online! Features up to 20 new jobs every day
and you can apply online
- Grocer Directories Brand Search:
A sample search for brands and companies on Grocer Directory of Manufactures
and Suppliers (limited to ten searches per day)
- Grocer Directories Product Search:
A sample search for products, suppliers and retailers on both Grocer Directory
of Manufactures and Suppliers and Grocer Directory of Buyers and Retailer
- Grocer Archive Search: You will be able to search our archive of six years of
The Grocer magazine. In order to view any articles you will need to take out an
Access All Areas or Archive Only subscription. To find out more about these
products and how to subscribe online, please visit
About This Site
To register please
click here
Why cant I find an article from the current edition of The
Grocer magazine on thegrocer.co.uk?
Articles from the current edition of The Grocer magazine are
added to Grocer Archive the Tuesday after the edition comes out
(Saturday).
If you have a query that isn't answered here, please contact us by clicking the button below. Your comments will be
emailed directly to thegrocer.co.uk team who will endeavour to get back to you
within 24 hours. Alternatively you can call us on 0800 2987098
