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service & availability news

mastercard biometric card payment

Mastercard trials biometric fingerprint payment technology

20 Apr 2017 | By Emma Weinbren

Payments giant is testing a biometric credit card in two South African retailers

sainsbury's local

Sainsbury's faces Twitter backlash over new self-serve tills Subscription

18 Apr 2017 | By Emma Weinbren

Users complained the tills were unable to weigh items or allow use of own bags

Sainsburys SmartShop

Sainsbury's to roll out SmartShop app more widely

06 Apr 2017 | By Emma Weinbren

The in-store shopping app will go out to a “much bigger” audience over the course of 2017

supper club waitrose haywards heath

Waitrose launches supper club at new Haywards Heath store Subscription

06 Apr 2017 | By Emma Weinbren

The retailer will offer three-course meals for £35 in the store’s mezzanine-level café on eight dates

Tesco Extra

Tesco to cut more night shifts and 24-hour opening at stores Subscription

05 Apr 2017 | By Edward Devlin

 Tesco is ploughing ahead with more changes to its service model at a further 69 stores, with 3,000 staff facing redundancy as a result

Telepizza Hounslow

European pizza delivery giant Telepizza to launch in the UK Subscription

04 Apr 2017 | By Ellis Hawthorne

The first outlet in Hounslow will be followed by nine company-owned restaurants and two franchise sites


Poundland has eye on the availability prize Subscription

31 Mar 2017 | By Ronan Hegarty

Trading director Barry Williams said this week there was a “huge prize” for the discounter if it addressed availability

my waitrose card

Waitrose cuts out coffee 'freeloaders' with rule tweak Subscription

24 Mar 2017 | By Ellis Hawthorne

Waitrose is to put a stop to people who pick up free coffee in stores without making a purchase

morrisons checkout staff

Morrisons hails success of in-store gap-filling order system Subscription

17 Mar 2017 | By Ronan Hegarty

The system was launched last summer and rolled out to all 491 stores in three waves

Tout Cleeve Pub

Tout's plans extra services for Somerset Budgens amid backlash Subscription

15 Mar 2017 | By Ellis Hawthorne

Local council is still opposed to opening in Cleve, which will include a pub, café, hairdresser and beauty salon

veg shortage

Salad crisis over as courgette and lettuce supply stabilises Subscription

09 Mar 2017 | By Beth Gault

Supplementary imports from the US have now stopped, as yields across Europe have picked up

contactless payment

Contactless finally in all Sainsbury's stores Subscription

03 Mar 2017 | By Emma Weinbren

Sainsbury’s has at last rolled out contactless payment technology across all its supermarkets and c-stores

Sainsbury's home delivery

Sainsbury's to trial early delivery slots in Scotland Subscription

23 Feb 2017 | By Emma Weinbren

Sainsbury’s is launching early morning home delivery slots in Scotland for the first time next month

Budgens self service

Thornton's Budgens switches to majority of self-service tills Subscription

23 Feb 2017 | By Ellis Hawthorne

Thornton’s Budgens is replacing the majority of its manned checkouts with “assisted self-service” tills

Lottery Euro Millions

Sheerness store suspended from National Lottery activity Subscription

23 Feb 2017 | By Matt Strudwick

Costcutter said the owner was working closely with Camelot to restore this service as soon as possible

Tesco salad

Tesco orders promotion checks after damning BBC investigation

13 Feb 2017 | By Ian Quinn

Undercover reporter found customers were being overcharged on multibuys at two thirds of stores visited


Grocer 33 reveals the secret to supermarkets' recovery Subscription

27 Jan 2017 | By Ronan Hegarty

The top five supermarkets all improved their in-store performances compared with the previous year

Tesco staff

Tesco customer satisfaction improves faster than rivals Subscription

20 Jan 2017 Updated: 23 Jan 2017 | By Ian Quinn

But its score remains below average for food retail, found the UK Customer Satisfaction Index

m&s lunch to you van

M&S plans to ramp up Lunch to You van sales operation

16 Dec 2016 | By Ronan Hegarty

M&S is planning a rapid expansion of its little known Lunch to You van sales operation

Co-op new membership card

Co-op sharpens game with overhaul of IT Subscription

16 Dec 2016 | By Ronan Hegarty

Co-op Food has signed a contract with software provider SAP to provide it with a new IT infrastructure

asda christmas staff

Boxing Day shop closure petition dismissed by government Subscription

13 Dec 2016 | By Michelle Perrett

Labour MP for Warrington North Helen Jones said the current system of Boxing Day sales was not fair on workers

amazon go 620

Amazon unveils checkout-free convenience store Video Subscription

05 Dec 2016 | By Emma Weinbren

The new store is based in Seattle and currently in beta testing

advertising mobile smartphone shopping online

Generation Z is 'touchpoint to the future of retail' Subscription

19 Nov 2016 | By Emma Weinbren

Supermarkets should offer in-store shopping apps, speedy delivery and engaging social media says researcher


Walmart tech boosts Asda forecasting

11 Nov 2016 | By Ronan Hegarty

Asda has turned to new tech from Walmart to improve its availability and increase the efficiency of its supply chain

Sainsburys SmartShop

Sainsbury's widens trial of SmartShop app to 10 stores

03 Nov 2016 | By Emma Weinbren

The app was updated on Monday to make it “easier to use” based on feedback from customers in the initial two stores


'Really easy' Asda scores 95 points in online Grocer 33 Subscription

06 Apr 2017 | By Victoria Goodsell

It only took 20 minutes to complete the order and there was only one unavailable item

asda delivery

Simon Gregg, Asda VP online grocery: star order Subscription

06 Apr 2017 | By Ronan Hegarty

“It’s great to hear such positive customer feedback, which backs up market and our internal metrics”

Sainsbury's home delivery

Sainsbury's Clodagh Moriarty on winning the G33 Online Subscription

06 Oct 2016 | By Emma Weinbren

The rollout of the online shopping app in May was a big move because our customers shop across lots of channels and device

Grocer 33 Sainsbury's Arnison, Pity Me Durham

Sainsbury's Arnison, Pity Me, Durham: G33 store of the week Subscription

06 Oct 2016

I have previously won it while I was working in branches in the North East and London and now I’ve won it twice in this store

Lidl living wage

Lidl beats its Grocer 33 rivals by a big margin Subscription

08 Sep 2016 | By Ronan Hegarty

Guest retailer Lidl reaffirmed its clear pricing lead over the traditional supermarkets…

Ocado driver with veg box

Ocado wins G33 online with 'easy to navigate' website Subscription

23 Jun 2016 | By Victoria Goodsell

Ocado won the online G33 this week with good availability and a super-fast order time

online supermarket laurence hene gold awards

Lawrence Hene of Ocado on winning the G33 online star order Subscription

23 Jun 2016 | By Emma Weinbren

Our number one focus is offering the shopper the best experience

Tesco delivery van

Adrian Letts, Tesco, on delivering the G33 star order Subscription

15 Apr 2016 | By Lauren Morgan

When recruiting, we put a real focus on service skills, and everyone gets expert training and coaching


Waitrose's Ross Avery on winning mobile G33 star order Subscription

18 Dec 2015 | By Lauren Morgan

All the improvements from our main site have been replicated on our mobile site


Grocer 33 Online Star Order: Asda e-commerce chief Jon Bell Subscription

09 Oct 2015 | By Ronan Hegarty

”As part of our Make Us Proud initiative we have given a lot of training to our whole team of e-commerce colleagues”

grocer 33 amazon order

Amazon trial delivers Grocer 33 shop in just 46 minutes Subscription

09 Oct 2015 | By James Halliwell

Amazon extended trials of its nascent chilled and frozen offer to London this week but the service to date has been mixed

steve lee morrisons

Steve Lee, Morrisons Denton: Grocer 33 store of the week Subscription

03 Jul 2015 | By Fiona McLelland

It’s been a tough few weeks with all the initiatives rolling out in the business…


'Selfie culture' boosts cosmetics category to tune of £55m Subscription

24 Apr 2017 | By Beth Gault

The sector is now worth almost £900m, fuelled by the popularity of selfies on social media

Jeremy Garlick on M&S_still

Four lessons in food retailing excellence from M&S - video Video

18 Apr 2017

Jeremy Garlick on M&S_still Jeremy Garlick on M&S_still In this video, Jeremy Garlick of Insight Traction sets out four key areas where M&S excels when it comes to selling food

store manager of the year

store manager andy savage gold awards

Andy Savage: the Morrisons store manager who fixes things

16 Jun 2016 | By James Halliwell

The Grocer’s Store Manager of the Year has overcome countless challenges yet still has an appetite for turnarounds

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WNWN Webinar Panel

The Grocer's Waste Not Want Not webinar now available on demand

Experts from retail, manufacturing and charity are quizzed on their plans to tackle the mountain of food waste


Opportunities & Threats To Online Grocery Shopping

Shaping up the future of online grocery shopping



Are you ready for integrated food safety?

The implementation of comprehensive end-to-end Food Safety and Task Management strategies that utilize remote monitoring based upon IoT promise to provide businesses with a new cornerstone for building a comprehensive and preemptive Food Safety and Facilities plan.


Whitepaper: How can the multiples beat the discounters?

Aldi and Lidl are showing continued growth, but with 94% of customers shopping at both a multiple and a discounter, and with price only the fourth most important factor to a customer, the likes of Tesco, Asda and Sainsbury’s can still beat the discounters.


Whitepaper: Understand how customers connect with alcohol brands

In an occasion-driven industry like alcoholic drinks, there is not an ‘off-the-shelf’ consumer touchpoint journey.



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