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service & availability news

m&s lunch to you van

M&S plans to ramp up Lunch to You van sales operation

16 Dec 2016 | By Ronan Hegarty

M&S is planning a rapid expansion of its little known Lunch to You van sales operation

Co-op new membership card

Co-op sharpens game with overhaul of IT Subscription

16 Dec 2016 | By Ronan Hegarty

Co-op Food has signed a contract with software provider SAP to provide it with a new IT infrastructure

asda christmas staff

Boxing Day shop closure petition dismissed by government Subscription

13 Dec 2016 | By Michelle Perrett

Labour MP for Warrington North Helen Jones said the current system of Boxing Day sales was not fair on workers

amazon go 620

Amazon unveils checkout-free convenience store Video Subscription

05 Dec 2016 | By Emma Weinbren

The new store is based in Seattle and currently in beta testing

advertising mobile smartphone shopping online

Generation Z is 'touchpoint to the future of retail' Subscription

19 Nov 2016 | By Emma Weinbren

Supermarkets should offer in-store shopping apps, speedy delivery and engaging social media says researcher


Walmart tech boosts Asda forecasting

11 Nov 2016 | By Ronan Hegarty

Asda has turned to new tech from Walmart to improve its availability and increase the efficiency of its supply chain

Sainsburys SmartShop

Sainsbury's widens trial of SmartShop app to 10 stores

03 Nov 2016 | By Emma Weinbren

The app was updated on Monday to make it “easier to use” based on feedback from customers in the initial two stores

sainsburys shop door

Sainsbury's full contactless rollout will be early 2017 Subscription

02 Nov 2016 | By Emma Weinbren

Contactless available in “the majority” of its 780 convenience stores by Christmas

tesco delivery van

Tesco looks to 'go further' with express grocery deliveries Subscription

14 Oct 2016 | By Emma Weinbren

Walmart’s senior ecommerce director Saeed Anslow also predicts that express grocery delivery will become increasingly important in the UK

Lidl 26

Lidl UK to stop selling single plastic bags from next summer Subscription

28 Sep 2016 | By Ronan Hegarty

The discounter said it was committed to reducing unnecessary plastic waste

mccolls staff and customers

Grocery managers struggling to keep pace with customer demand Subscription

22 Sep 2016 | By Emma Weinbren

A quarter of UK grocers said they were not providing the same customer experience across all channels

Rob Collins, Waitrose

Waitrose to 'turbocharge' investment in stores as sales drop Subscription

15 Sep 2016 | By Carolyn Robertson

The retailer was hit by a £25m property writedown on seven supermarkets it no longer plans to open

Tesco app

Tesco's PayQwiq payment app to be extended across all stores Subscription

14 Sep 2016 | By Emma Weinbren

The app enables customers to make payments of up to £250 and collect Clubcard points in one tap

Amazon locker

Morrisons to add hundreds of Amazon lockers to stores Subscription

12 Sep 2016 | By Ronan Hegarty

The retailer has announced it plans to install hundreds of lockers during the current financial year

morrisons staff checkout

Morrisons to open extra checkouts for shoppers in queues Subscription

08 Sep 2016 | By Ronan Hegarty

The retailer is also launching a new marketing campaign to highlight the checkout promise

tesco metro night

Tesco begins consultation over jobs with night shift workers Subscription

06 Sep 2016 | By Ian Quinn

Tesco said the move was prompted by the need to focus staff shifts during the day and at twilight hours to improve service and availability

Scan as you shop devices

Tesco's Scan as you Shop service to go into 20 more stores Video

05 Sep 2016 | By Ian Quinn

Tesco has also launched a new TV ad to publicise the service

sainsburys slow shopping customer

Sainsbury's offers 'slow shopping' for dementia sufferers Subscription

30 Aug 2016 | By Emma Weinbren

Research from the Alzheimer’s Society found eight in 10 dementia sufferers list shopping as their favourite activity

co-op dementia friends

East of England Co-op wins award for dementia work Subscription

22 Aug 2016 | By Carolyn Robertson

Co-op has trained up 3,479 staff members as Dementia Friends since last year

tesco metro night

Tesco to match all-night Tube service with late opening trial

19 Aug 2016 | By Carolyn Robertson

Tesco said it was extending its hours to increase convenience for late-night and early-morning travellers

Midcounties Co-op

Midcounties Co-op begins multimillion pound improvement programme Subscription

03 Aug 2016 | By Carolyn Robertson

The Customer First Programme is expected to take three years and cost up to £2m


Lidl and Aldi overtake rivals in customer satisfaction survey Subscription

21 Jul 2016 | By Emma Weinbren

ICS director Brian Weston says findings represent “serious challenges” for the established players

Waitrose British corner shop

Waitrose lists 2,000 own-label lines on British Corner Shop site

05 Jul 2016 | By Ellis Hawthorne

Supermarket strikes deal with online supermarket for British expats

Tesco Extra Slough

Tesco to take 50 more stores into twilight zone Subscription

16 Jun 2016 | By Ian Quinn

Tesco said 2,000 staff had entered a 45-day consultation period over the changes

waitrose quick check app

All myWaitrose customers to get Quick Check app access Subscription

10 Jun 2016 | By Carolyn Robertson

Waitrose first trialled the app in March at three branches

Sainsbury's home delivery

Sainsbury's Clodagh Moriarty on winning the G33 Online Subscription

06 Oct 2016 | By Emma Weinbren

The rollout of the online shopping app in May was a big move because our customers shop across lots of channels and device

Grocer 33 Sainsbury's Arnison, Pity Me Durham

Sainsbury's Arnison, Pity Me, Durham: G33 store of the week Subscription

06 Oct 2016

I have previously won it while I was working in branches in the North East and London and now I’ve won it twice in this store

Lidl living wage

Lidl beats its Grocer 33 rivals by a big margin Subscription

08 Sep 2016 | By Ronan Hegarty

Guest retailer Lidl reaffirmed its clear pricing lead over the traditional supermarkets…

Ocado driver with veg box

Ocado wins G33 online with 'easy to navigate' website Subscription

23 Jun 2016 | By Victoria Goodsell

Ocado won the online G33 this week with good availability and a super-fast order time

online supermarket laurence hene gold awards

Lawrence Hene of Ocado on winning the G33 online star order Subscription

23 Jun 2016 | By Emma Weinbren

Our number one focus is offering the shopper the best experience

Tesco delivery van

Adrian Letts, Tesco, on delivering the G33 star order Subscription

15 Apr 2016 | By Lauren Morgan

When recruiting, we put a real focus on service skills, and everyone gets expert training and coaching


Waitrose's Ross Avery on winning mobile G33 star order Subscription

18 Dec 2015 | By Lauren Morgan

All the improvements from our main site have been replicated on our mobile site


Grocer 33 Online Star Order: Asda e-commerce chief Jon Bell Subscription

09 Oct 2015 | By Ronan Hegarty

”As part of our Make Us Proud initiative we have given a lot of training to our whole team of e-commerce colleagues”

grocer 33 amazon order

Amazon trial delivers Grocer 33 shop in just 46 minutes Subscription

09 Oct 2015 | By James Halliwell

Amazon extended trials of its nascent chilled and frozen offer to London this week but the service to date has been mixed

steve lee morrisons

Steve Lee, Morrisons Denton: Grocer 33 store of the week Subscription

03 Jul 2015 | By Fiona McLelland

It’s been a tough few weeks with all the initiatives rolling out in the business…

Morrisons' staff

Morrisons Denton wins G33 battle with 'a whopper' of a store Subscription

02 Jul 2015 | By Fiona McLelland

Morrisons Denton achieved one of the highest scores of the year.

morrison's checkout

Morrisons Livingston wins G33 service battle with score of 95 Subscription

25 Jun 2015 | By Fiona McLelland

Shop floor service was excellent this week, with only Waitrose Beaconsfield dropping a point…

Charlie and Harry Thuillier Oppo

Cut VAT on healthy food, urge health campaigners Subscription

12 Jan 2017 | By Ian Quinn

New research found nearly one in three Brits say they cannot afford to purchase healthy food

alpro free from spar fixture

Alpro and Spar target free-from boost with fixture trial Subscription

12 Jan 2017 | By Kevin White

The ambient fixture, which also includes non-Alpro products, is being trialled in 55 Spar stores

store manager of the year

store manager andy savage gold awards

Andy Savage: the Morrisons store manager who fixes things

16 Jun 2016 | By James Halliwell

The Grocer’s Store Manager of the Year has overcome countless challenges yet still has an appetite for turnarounds

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