Was shopper new to service? No No No Yes No How long did it take to log on? 1 min 2 mins 5 mins 6 attempts 1 min Was it easy/difficult to move around the system? Easy Easy Fairly good Very difficult Easy How long did it take to order The Grocer 33? 18 mins 60 mins 20 mins ­ 29 mins From scratch or from a favourites list? Favourites From scratch Favourites ­ From scratch Could you buy everything on the list? Yes No No ­ No Were substitutions offered? No Yes Yes ­ Yes Was there a delivery charge? £5 Free £5 ­ Free How soon could the order be delivered? Within 24 hours Within 24 hours Within 24 hours 10 days later Within 24 hours Was the delivery on time? Yes Yes Yes ­ Yes How reliable was the delivery service? Delayed by day Good Good ­ Delayed by day How much did it cost? £50.14 £39.60 £45.43 ­ £41.11 {{GROCER 33 }}