Sir; Booker chief executive Charles Wilson (The Grocer, March 4, p32) says it is making promotions and pricing less complicated and dealing with availability. But we have a very different view - PoS material with the wrong information, supply problems at the start of promotions and difficulties finding stock in the depot.
Customer service, in our experience, is still very poor. Our retail club leaflets had the name of the wrong shop on them for three months, but we couldn’t get it changed because “the database was only updated every two months”. Staff are often not available during key periods and queries raised with senior management have not been dealt with properly.
Perhaps Booker should have a customer services department that reports straight to Wilson and is there to meet our needs rather than protecting staff