Waitrose, one of the last retailers to install chip and PIN payment in stores, has temporarily suspended rollout of the programme in order to resolve technical issues and upgrade systems.
A Waitrose spokeswoman said: “Our intention is to get the system up and running as quickly as possible. However, because we don’t want to inconvenience customers, we will only bring the system back into use when we are confident it is functioning properly.”
Earlier this week The Grocer spotted chip and PIN terminals at the store in Horsham, West Sussex. The terminals were not in use and were covered with a sign saying ‘Due to technical difficulties we are currently unable to offer this service’.
Waitrose started rolling out chip and PIN to 30% of its estate in July. In October, when the chip and PIN programme announced a deadline of February 14, 2006, Waitrose said it would have chip and PIN in all stores by the end of the year.