Waitrose has seen a 10% rise in productivity in ambient picking operations at its Bracknell RDC following the introduction of voice recognition technology.
The paperless picking system from Voxware, also being rolled out across Somerfield’s depot network, enables staff to move between picks without having to refer to lists or return to back office for fresh instructions.
Instructions are delivered via headsets so staff can focus on the product and keep their hands free, improving accuracy and speed.
Waitrose will extend the technology to replenishment of pick slots in the spring, with picking by line (where one line of product is picked for several stores), to follow in the summer. Despatch functions are planned for a later development.