Asda's colossal Wal-Mart Supercentre at Patchway in Bristol was a veritable hive of activity when our shopper visited last Friday lunchtime.

She said service levels were higher than she had ever seen, with staff only too happy to stop and chat or offer help as she made her way around.

Clear signposting and shelf-edge labelling meant she had no trouble finding all she needed, and the store also performed impeccably in terms of availability, providing everything on our 33-item list.

Shelves throughout the store appeared well stocked, according to our shopper, with no obvious gaps in the ranging. The store was clean and tidy and an effort had been made in terms of presentation, particularly of festive goods such as Christmas lights and decorations, which were attracting a large amount of interest.

Thirty six of the store's 38 tills were in operation, meaning our shopper only had a very short wait before the assistant started scanning her goods. She was served by a very friendly woman who also helped to pack her goods.

Store manager Andrew Major, who, remarkably, also won The Grocer 33's Top Store award in the very same week last year, said: "I'm so proud of our colleagues - it's a very tough job in a very tough environment, but they have fun doing it and take a real account for the store, which the customers clearly pick up on."

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