Sainsbury Waitrosedeliver Tesco Asda Iceland
Was shopper new to service? Yes Yes Yes Yes Yes Yes
How long did it take to log on? 5 mins 15 mins 2 mins 5 mins 4 attempts 1 minute
Was it easy/difficult to move around the system? Yes Yes Yes Yes Yes Yes
How long did it take to order The Grocer 33? 1 hour 1 hour 35 mins 1 hour 42 mins 45 mins
From scratch or from a favourites list? From scratch From scratch From scratch From scratch From scratch From scratch
Could you buy everything on the list? No No Yes Yes No Yes
Were substitutions offered? No No Yes NA NA Yes
Was there a delivery charge? £5 No £5 £3.50 Free over £40 £5
How soon could the order be delivered? Within 24 hours Within 24 hours Within 48 hours Within 52 hours Within 24 hours Within 24 hours
Was the delivery on time? Yes Yes 10 mins late No delivery NA Early
How much did it cost? £44.75 (31 items) £41.59 £41.21 NA NA £51.58

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