Roy Ford, IT controller at Spar's Harrow head office, can't wait until credit card fraud is a thing of the past.
Filling in The Grocer on Spar's timetable for implementing chip and PIN technology at tills before the January 2005 d-day for card fraud liability passing from banks to retailers, Ford said that customer education was going to be one of the biggest issues.
But in his view all customers would be keen to take part because they would welcome the benefits that would follow such a move to prevent fraud.
After all, he said, he had just returned from a trip to Taiwan and when he checked his next credit card bill he found three charges on it for goods that he did not buy.
When pressed by The Grocer on the exact nature of these transactions, Ford was quick to point out they were definitely not in the name of Taiwanese "entertainment".

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