Safeway had Britain’s worst customer satisfaction record last year, according to researchers Verdict. Its Consumer Satisfaction Index ranked the Morrisons-owned chain bottom in a league of 69 retailers. Shoppers moaned about convenience, price, layout and range of goods. Asda (5) and Waitrose (20) were the only grocers to rank in the top 20 favourite stores.

anti-crime backing
The Scottish Retail Consortium’s Report Every Crime Every Time campaign has gained the backing of Public Services Minister Tom McCabe MSP. The SRC hopes to increase police action and cut crime in small local shops.