Waitrose.com managed to beat off stiff competition to win the Star Order Award.

Our Waitrose mystery web shopper was able to navigate with ease and speed around the system and was offered the chance of an early next day delivery. Her bags were delivered on time and in a well-packed state by a friendly and helpful driver. No out-of-stocks, efficient use of substitutions and an error-free receipt topped off an extremely positive online experience.

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