Waitrose in Abergavenny, south Wales, won our Top Store award this time last year. Nigel Huxley was in charge of the store, which was one of only three Waitrose stores in Wales.

Huxley said his biggest challenge was providing excellent customer service and availability.

One year on and Huxley is still the store manager.

"We have had a great year with double-digit year-on-year sales growth," he said. "This year we are focusing on improving customer service and availability and aiming to really give our customers what they want.

"We're also sampling all the products we stock so that we're better informed when talking to customers."