Waitrose has apologised for technical difficulties that have plagued some users of its revamped website.

The supermarket said it was looking for a “speedy solution” to problems with the site’s running speed. It also outlined a number of changes it plans to make to its online service to improve usability, following criticism from shoppers.

“Please accept our sincerest apologies for the problems you have experienced with the new website and thank you all for your feedback,” the supermarket said in the online statement.

“As a matter of urgency we are still addressing the overall speed of the website and have engaged our technology partners from around the world to help find a speedy solution.

“We will continue to gather your feedback from our forum, our branches and our customer sales and support centre.”

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