Mystery shop – weekly results – Page 5
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Grocer 33
Tesco Dundee store impresses on service as supermarket rivals disappoint
Tesco was a rarity this week, scoring highly for good service as the rest of the field floundered on this Sunday morning shop
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Grocer 33
Morrisons staff help provide a ‘memorable’ mystery shopping experience
Our shopper was “impressed” by the Morrisons store and said “the helpfulness of the staff” stood out
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Grocer 33
Sainsbury’s wins Grocer 33 service battle with excellent scores across the board
The Whitley Bay store scored 85 points, performing well across almost every area
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Grocer 33
Asda wins on service and availability for first time since March
The store had “an efficient feel to it” with a range of amenities
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Grocer 33
‘Outstanding’ Tesco beats dismal mystery shopping scores from rivals
A single out-of-stock item prevented a near perfect score for Tesco
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Grocer 33
Low scores all round for pre-heatwave stock availability in Friday mystery shop
This was a tough week across the board for the stores we visited
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Grocer 33
Waitrose Egham tops rivals with ‘impeccable service’
Waitrose saw off close rivals Sainsbury’s and Iceland this week with impressive customer service
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Grocer 33
Waitrose takes the lead with solid availability and hardworking staff
Despite Waitrose Gerrards Cross being a small branch, it earned the best availability score this week
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Grocer 33
Sainsbury’s Chesterfield is top scorer on customer service
It was a tough race for the Grocer 33 podium this week, but Sainsbury’s snagged the top spot
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Grocer 33
Tesco’s Blandford Forum store impresses with store standards and availability
Our mystery shopper said the 12,869 sq ft store was very clean, tidy and well stocked
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Grocer 33
Morrisons on top in ‘Super 33’ mystery shop with both discounters
To kick off the new Grocer 33 year, we’ve pitted Aldi and Lidl against the usual traditional grocers for the first time
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Grocer 33
Waitrose takes the lead with final Jubilee efforts, Asda flops
Waitrose in Saltash, Cornwall had an ‘enticing’ display of offers celebrating the Jubilee
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Grocer 33
Sainsbury’s crowned winner of Jubilee week mystery shop
Scoring 81 points, the supermarket’s Calcot superstore in Reading impressed our shopper
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Grocer 33
Staff make or break it for winner Waitrose and bottom-placed Morrisons
The store was generally well stocked, particularly the fruit & veg aisle
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Grocer 33
Poor availability proves the downfall of most retailers in mystery shop
Tesco’s Thirsk superstore was our winner this week – the only store to earn points for stock availability
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Grocer 33
Morrisons bests Tesco on service in close-run mystery shop
Morrisons has won its first Grocer 33 store of the week award in over two months
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Grocer 33
Waitrose wins Grocer 33 but availability is poor across the board
There were visible gaps on the shelves at our winning Waitrose store but its rivals also struggled with availability
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Grocer 33
Sainsbury’s puts on stellar Grocer 33 performance while guest retailer Iceland flops
Our shopper said store standards were “exceptionally high”, the branch was “immaculately clean” and availability was excellent
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Grocer 33
Tesco wins with ‘wonderful’ staff and ‘hassle-free’ shop
Tesco’s Old Swan, Liverpool branch was spotlessly clean throughout, nicely spaced and ‘pleasing to the eye’
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Grocer 33
Waitrose Leigh-on-Sea bags win in low-scoring Grocer 33 week
Our mystery shopper raved about Waitrose’s displays but it was an overall low-scoring week as availability suffered across the board