Tesco has launched same-day click & collect services for grocery products across 200 of its stores.
The vast majority of stores involved in the rollout were piloting a free service on orders over £40 but a small minority were charging customers £2 for same-day orders. The retailer said the trial would help it decide whether it would charge all customers for using the service.
Under the new service, rolled out in the past few weeks, customers who order by 1pm will be able to collect their orders after 4pm in store. In all locations, a £4 surcharge will apply to orders under £40, it said, in line with previous click & collect services run by the supermarket.
“We know customers really value the convenience of our grocery click & collect service so we’ve been running a same-day service in some of our stores to see what customers think of it,” said a Tesco spokeswoman. “The service allows customers to place new orders until 1pm for collection from 4pm the same day, and is just one of the measures we’ve introduced to serve customers a little better every day.”