The conclusion a lot of readers would draw from this article would be that shrinkage is caused by dishonest cash desk staff. However, our research shows a lot of goods go missing through customer theft or in the supply chain before they reach the stores. 

The European Retail Theft Barometer devised by Professor Joshua Bamfield of the Centre for Retail Research also revealed electronic article surveillance was more help in apprehending criminals than the police, a damning indictment of our criminal justice system. However, Checkpoint Systems would never argue that EAS would halt all shrinkage. It is a powerful tool that can reduce it when combined with other security solutions. In other words, no one technology fits all shrinkage problems. Enabling staff to be visible instore ambassadors and police the aisles also would be invaluable.