The British Retail Consortium’s Academy is to launch a retail managers’ development programme next month after research found its members were crying out for more management training.
Aimed at line managers, supervisors, department managers, store managers and regional managers, the programme is divided into three three-day modules over a one-year period and has been designed to help delegates gain an understanding of their organisational culture, behavioural preferences and behaviour of others.
Module one covers managerial effectiveness, looking at time management, performing under pressure and problem solving.
Module two moves on to explore the difference between managing and leading teams and will look at some of the tactics needed to deal with others to achieve results.
The final module will examine communications, showing delegates how to understand their own communication styles and the impact they have on others.
It will cover topics such as decoding body language, assertiveness, active listening, sources of conflict and delegation.
A recent survey of BRC members found over half thought there was a real need for the provision of store manager training.
“The real value of the programme lies in the time span covered by the modules, allowing delegates not only to practice their newly acquired skills but also to develop and implement workplace improvement schemes on the shop floor,” the BRC said.