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Mistakes are crucial to business success: embrace and learn from them

I’d suggest that you don’t start a business if mistakes weigh heavily on you

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How do you ask for a pay rise? Top tips from the Top New Talent Summer Social

We assembled an expert industry panel to share their top career tips on everything from how to maintain a work/life balance to their favourite interview questions

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It’s not all about short-term sales: build slowly if it suits you

Short-term goals can work, but focusing on your foundations will provide longer-term success

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To build a business, never give up - and find the right team

What’s the most valuable skill to have when you’re starting and building a business?

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As your business grows, so does the need for clarity

I didn’t know it, but until a year ago I was a management cynic

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Team coaching offers a different way to develop commitment

There are various ways to develop the skills needed by your sales team. Retail team coaching is one

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Career progression has changed - so don't fall into stasis

Progression is no longer as simple as ascending through the ranks in a linear fashion – businesses need to take note

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Why startups should set goals early - and write them down

Knowing what you want from your business – and your life – from the start will help guide your goals

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A new way to rate customer satisfaction - and improve it

It’s no longer enough to have merely ‘satisfied’ customers – we have to reach excellence in the way we treat them

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How to motivate: six tips for supporting and inspiring staff

There are several ways to motivate employees in store

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Balance for better: equality is more than just a numbers game

The theme of this year’s International Women’s Day campaign centres on the struggle towards a more gender-balanced world

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Secrets of startup 'success': belief is as important as logic

Nick and I often get asked to give talks and take part in panels, on various aspects of making a business successful

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How 1950s retailing advice holds up in 2019

Bernardo Trujillo was the great guru of retail in the 1950s – but he couldn’t foresee the rise of online, says Benoit Mahé 

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Manage business relationships like you would your love life

Perseverance and nurture are key to any successful relationship, whether in romance or business

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Time for a break: how a holiday can be a business milestone

If you can leave for more than a week without causing the business stress, then you are out of the startup phase

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Will the ego and soul of my company live on when I retire?

Empower your employees to keep up with the current processes after you leave

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It's 'Planuary' but why not focus on your career all year?

Looking for your next role, or thinking more seriously about the future of your career, should not be a brief resolution

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Be courageous, build confidence: act on those opportunities

Courage is what you have when you face something scary, and you do it anyway. Confidence is what you have after you’ve done it

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How to get the best out of your team when money is tight

There are other ways to affect the happiness of your team without salary increases

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A successful career won't just happen - actively manage it!

Some actively manage their careers so they achieve it, while others leave it to chance