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We just want the time & resources to deliver excellent service in our store. The previous CEO thought he could keep cutting the money to stores & still achieve the levels of service our customers deserve. I hope beyond hope that Mr Lewis will see that this makes no sense. Stop the stupid 'initiatives' and ridiculously childish training material that seems to be aimed at Key Stage 2 age. We know how to serve our customers patiently, thoughtfully, and with a smile. Mr Lewis - invest in us & we will deliver for our customers.

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