Time taken in store: 51mins Time taken at checkout: 5mins
Number of items: 29
Out of stocks: 0
Not sold: Own label fresh penne pasta
Price paid for 32 products: £41.57Singing staff, flawless customer service and excellent availability, greeted our shopper at Greater Nottingham Co-op’s West Bridgford store in Nottingham. The store was busy when our shopper made her visit at 10.30am, and staff were busy re-stocking shelves.
However, far form being an obstruction, our shopper said that a group of stackers were singing as they worked, which made for a jolly atmosphere in the store and put smiles on the faces of all customers who passed them by.
The store registered no out of stocks and the sole item that she could not bag was own label fresh penne pasta as it is not stocked. However, ample other variants were available.
At the checkout the manageress opened up another till herself to save our shopper from queuing. She also had her bags packed without asking. There were promotions running on Nescafé Original, Kleenex for Men tissues, Dolmio Bolognese sauce, and Wall’s Viennetta.