Palmer & Harvey is rolling out phase two of its electronic delivery improvements.
The new Electronic Proof of Delivery (EPOD) system, which is being rolled out until April, will allow customers to see improved estimated arrival times, faster query handling and real-time delivery updates.
In the first phase of the project, P&H gave 850 delivery drivers new personal digital assistants with built-in messaging, phone and satellite navigation. This will provide customer services with real-time updates on their journeys.
The second phase will also allow customers to go paperless by signing their proof of delivery directly on the PDA handsets. They will be able to request a digital version of the document through P&H customer services.
“The continuing development of the EPOD system means that Palmer & Harvey is becoming even more accountable, and making the most of technological updates to improve our offering to customers,” said P&H group operations director Mark Leonard.
“With customer services able to provide real-time updates, and a dedication to faster query handling and resolution, we are confident that customers will see significant benefits of the new system.”