The Industry Service Standard (formerly ISSA) will be enhanced with the appointment of a full time independent administrator to be based at the Newsagents Federation’s head office. Neil Robinson, chairman of the Joint Industry Group’s ISS committee, revealed the new appointment when JIG’s annual report was revealed last month.
Robinson also announced that a new computerised database would be introduced to more easily and accurately monitor complaints at every stage of the process. A Best Practice Agreement which details the service between publishers and wholesalers is also likely to be published this month, Robinson added. The move is likely to be followed by a Best Practice Agreement for Retailers in their relationship with wholesalers.