Many retailers are failing to help disabled people use Chip and PIN pads, it has been claimed.

In a survey of disabled consumers conducted by charity Leonard Cheshire, 54% said they struggled to use the PIN pad and 35% called for a return to the old signature-based system.

Respondents also claimed staff were often unaware keypads could be moved to the level of wheelchair users. And others said staff failed to offer alternative payment methods. Staff ignorance led to long delays at the checkout and embarrassment, said Lee Webster, national campaigns co-ordinator for Leonard Cheshire.

"Managers need to make sure staff have full disability equality training.They should be aware of their obligations under the Disability Discrimination Act, and make adjustments for disabled customers."