Time of shopping trip: 09.31 Time taken at checkout: 5 mins Was the store clean and tidy? n4 Were the aisles free of packing trolleys and shelf stackers? n4 Was the store well merchandised, making it easy to find all the products? n4 Were staff helpful when asked for assistance n4 Were all staff in uniform and wearing badges? n4 Were sufficient checkouts open for volume of customers? n4 Did checkout staff make eye contact, say hello and goodbye? n4 Was help offered to pack goods n4 Was the till receipt free of mistakes? n4 Did the store provide a full basket? n4 {{INSIGHT }}