Regional managers at ten convenience chains are calling for support systems to help alleviate mounting burdens of administration.
Research consultancy HIM, which quizzed more than 50 regional managers from retailers including Somerfield, Sainsbury's at Jacksons, and Botterills, found that many felt tied to their desks by administration that was starting to encroach into evenings and weekends. The managers also said many staff were poorly trained in vital areas such as customer service, magazines and alcohol. As a result, they were dealing with issues that should be handled by sales assistants or branch managers.
A spokesman for HIM said: "Many regional managers feel that better training would help raise staff confidence in dealing with smaller issues."