A crisis in shopfloor recruitment is brewing as retailers try to increase staff levels - but find it harder to get people with even basic skills.
Vacancies among cashiers, shelf-stackers and counter staff have trebled over the past 12 months, according to this year’s recruitment survey by Storecheck Marketing.
Across the five major food retailers, the number of shopfloor vacancies as a percentage of total staff jumped to 15.4% compared with 4.9% last year. Typical comments included: “Volume of applicants is high but quality is low” and “easier to recruit but harder to find the right person”.
Literacy, numeracy and English language skills were all cited as issues, while GCSEs were unanimously disregarded as a useful measure of suitability. A lack of bakers, butchers and people with non-food retailing skills was also a problem.
>>p36 Shopfloor recruitment survey