Waitrose is to open its first drive-through click & collect service next month.
The drive-through will open at its Cheltenham store, followed by Southend, Salisbury, Wolverhampton and Lincoln.
The service will allow shoppers to order groceries online and them pick them up from a collection area in the store car park at a designated time.
Waitrose said it would also trial self-service collection pods in an undisclosed number of locations by the end of the year. The pods will have chambers at different temperatures which shoppers can unlock with a code supplied to them at the time of placing their online order.
“This investment marks a turning point in our ambitions to become a truly omnichannel retailer,” said Waitrose ecommerce director Robin Phillips.
“The introduction of drive-throughs and, later this year, collection pods gives time-pressed customers even greater choice about how to receive orders made through Waitrose.com.”