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FAQs

• What's the difference between the subscription packages?
  • Answer
  • Choose from print and digital or digital only packages. Pick Gold membership for our most popular option or Platinum for full and unlimited access online.
• How can I pay?
  • Answer
  • Get instant access by paying by direct debit or continuous credit card. Your subscription will renew automatically at the end of your term. Please contact us 30 days before your payment is taken if you do not wish to renew.
• What is the difference between registering and subscribing?
  • Answer
  • Registered access provides a limited read of stories. Subscribers benefit from full access to the site, newsletters and the print magazine (package dependent).
• How do I get online?
  • Answer
  • Subscribe and set up an account on thegrocer.co.uk. We'll send you an activation email. Simply follow the instructions and login straight away.
• What if I forget my password?
  • Answer
  • Simply visit the forgotten password function and reset your password.
• Can I purchase The Grocer magazine from a newsagent?
  • Answer
  • Yes. Please order your copy from your local newsagent.
• Can I change my membership package part way through?
  • Answer
  • Yes, simply call us on 0800 652 6512.
• Can I get a subscription for my whole team?
  • Answer
  • You can arrange a corporate subscription for your company if you require more than five subscriptions. To find out more visit our corporate membership site.
• Can I order for someone else?
  • Answer
  • Yes, you can order on behalf of a friend or colleague. Simply provide the recipient's details at the time of ordering.
• What if I change my mind?
  • Answer
  • We are sure you will enjoy The Grocer like all key professionals in fmcg. But if you do change your mind simply let us know in writing within 30 days of your first payment to receive a refund on the unexpired portion of your subscription.
• When will I get my first print issue?
  • Answer
  • You can access The Grocer magazine by downloading The Grocer App and digital edition here. If you've chosen a subscription which includes a print copy you will receive the next available issue.
• What if I miss a print issue?
  • Answer
  • Just let us know by calling 0800 652 6512 and we'll investigate for you. You can also access the digital edition via your App and here.