Name: Sarah Blyth
Job title: Office services manager (HR & facilities)
Company: Nutrition Point Sales: £24m
HQ: Thelwall, Warrington
Number of employees: 40

What it is like to work for your company? Nutrition Point offers challenge, stimulation and variety in a very pleasant office environment, but most of all it's fun to work here.

Why is it a good employer? We provide opportunities to develop if staff have the ability, ambition and interest in gaining skills. We like to promote from within if possible.

What is the best thing about working there? The camaraderie between staff members at all levels. Everyone is prepared to "go the extra mile" in a really positive, upbeat place to work. I have been with the company for six years and have never not looked forward to going to work!

How does the company differ from its rivals? The company was born as a family business and those family values of mutual care, support, honesty, teamwork, loyalty continue today. We pride ourselves on offering customers unrivalled care and support through our free customer carelines, 'ask our dietitian' forum, informative websites and literature and free sample 'welcome' boxes.

What's the training like? We have several people studying for professional qualifications and taking NVQs. From a personal perspective, I embarked on the route to getting CIPD-qualified last year.

What's your proudest achievement of the last 12 months? We held a company day in 2009 to work with all staff to come up with a set of values we would all live by of Teamwork, Achievement, Motivation, Growth, Quality and Customer Care. Employees have felt inspired and encouraged by this.

What is the most important HR issue? SMEs have often been criticised for a lack of proactive and integrated approaches to managing people so I am dedicated to ensuring this is not the case at NP. We also need to get the balance right between policies and procedures and yet allowing everyone autonomy and trust, and encouraging innovation and inspiration.

Are you looking for any people right now? Currently we have no vacancies but are always happy to receive CVs on spec.

What tips would you offer jobseekers? Be confident and relaxed. Research the company well and prepare a list of questions. Competency-based interviewing is being used increasingly so do some homework on this approach. If the person has the right attitude and fits the profile, we will be prepared to train for the necessary skills.

Are you working on anything exciting right now? We are calling on consumers to help shape our current and future product ranges, with a Consumer Taste Panel Club. Consumers will be sent samples to taste and assess via an online questionnaire. This is a valuable opportunity for passionate consumers to influence the range of products available.