All Loyalty articles
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Promotional FeaturesReconsidering responsibility for cybersecurity in retail
Cyber attacks on the UK’s biggest supermarkets are becoming more frequent, more disruptive and more costly. In the next article in our series on unlocking value in 2025, we explore why it’s time for retailers to rethink not just their cyber defences, but who in the business is responsible for them.
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NewsWaitrose letting shoppers ‘borrow’ reusable cups in latest hot drinks trial
Waitrose shoppers have seven days to return the reusable cup to store, or will be charged £3 for failing to do so
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NewsEagle Eye shares down 40% after US grocer cuts contract
Eagle Eye powers loyalty programmes for supermarkets including Tesco, Asda and Morrisons
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NewsLidl marks being bakery market leader by giving away 500 ‘gold bakery cards’
The cards will entitle winners to a free bakery product every day for a year
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NewsPoundland scraps exclusive discounts in loyalty scheme
The Poundland Perks app previously rewarded users with discounts on a selection of up to 100 products
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Comment & OpinionJoe Swash investigates ‘British tapas’ in inane Meal Deals: Behind the Bargain
Channel 4’s meal deal documentary is packed with unsurprising stats and tedious TikTokers
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NewsAsda Rewards: shoppers bemoan ‘all but dead’ loyalty scheme
‘Unlike our competitors, Asda doesn’t believe in two-tier pricing,’ the supermarket said
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Promotional FeaturesWhy it’s time brands and retailers rethink how they use AI
The food and drink sector might be abuzz at all the potential in AI right now, but many brands and retailers remain stuck on fragmented use cases, adding cost and complexity without the promised productivity gains. What needs to change?
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NewsMorrisons adds 300 retailers in More Card partners scheme
From today, More Card members can earn More Parner Points by shopping via the Morrisons More App or More website
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NewsTesco plans more market share dominance with 30% target
Tesco currently has a market share of 27.8%, according to the latest 12-week figures from Kantar
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Analysis & FeaturesIn pictures: A glimpse into Sainsbury’s future
Sainsbury’s has kicked off its biggest investment in new stores for a decade. A tour of its Kiln Lane store in Epsom reveals a focus on food-to-go, mission-based shopping and design changes
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NewsAsda poaches Morrisons marketing boss to push turnaround
Asda has poached Morrisons’ marketing boss to take over as new chief customer officer
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NewsTesco increases meal deal price by £3
Tesco has increased the price of its Tesco Finest dine-in meal deal by 25%.
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NewsM&S resorts to pen and paper to honour Sparks loyalty rewards in crippling cyberattack
M&S customers have been unable to claim rewards when scanning the Sparks app at checkouts
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KVI TrackerHot cross buns up 44% this year amid tight sultana and butter supplies
Twenty-two hot cross bun lines are pricier this year than last
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NewsMorrisons adds charity donation feature to More Card
The new feature from Morrisons comes in response to customers and colleague requests for the option to put their points towards a charitable cause
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NewsBooths to roll out loyalty prices in ‘fundamental’ loyalty reset
Collectively the discounts will equate to around 10% on average, Booths managing director Nigel Murray announced at the Food & Drink Expo in Birmingham this week
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Analysis & FeaturesWhat do Co-op’s results tell us about its ‘right-sizing’ and wholesale challenges?
Co-op says sales are up £100m and it is progressing well on its strategy of ‘making convenience more convenient and focusing on being the best small store retailer’
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NewsDeliveroo integrates first restaurant loyalty scheme into its app
Wagamama’s ‘Soul Club’ loyalty scheme members linking their account to the app can now earn points when they order from the outlet via Deliveroo
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NewsLidl launches middle aisle click & collect service for loyalty scheme members
The service enables Lidl Plus users to reserve middle aisle products up to two weeks in advance