All Loyalty articles
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NewsTesco shares race higher on profits upgrade and healthy dividends
Tesco increased group revenues 3.5% to £31.5bn in the 26 weeks ended 24 August
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NewsAldi giving away a year’s free groceries to a ‘superfan’
The discounter is looking for a ‘superfan’ to receive £5,000 in gift cards over 12 months
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Comment & OpinionTesco is feeding Clubcard data to AI. Are shoppers on board?
We need more standardisation in how data is collected and used, says James Poulter, head of AI and innovation at House 337
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NewsJLP shakes up customer leadership team ahead of loyalty relaunch
The partnership plans to relaunch both the Waitrose and John Lewis loyalty schemes over the coming months
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Analysis & FeaturesLoyalty boost: what did we learn from the Co-op’s results?
Co-op’s half-year results show a business boosted by member discounts and delivered sales – but wholesale is struggling
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NewsAsda’s Cashpot for Schools hits £2.5m in first three weeks
The campaign kicked off with a TV advertising campaign fronted by fitness coach Joe Wicks
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NewsSainsbury’s adds AllStar business payment services to Smartcharge EV network
The partnership adds to Sainsbury’s existing partnership across Sainsbury’s petrol forecourts
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Comment & OpinionPanorama’s price match probe is misleading tosh
Customers are apparently far too stupid to realise Sainsbury’s £5 steaks aren’t on the same level as a trip to Gaucho
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NewsAldi Price match schemes, loyalty and shrinkflation under spotlight in Panorama investigation
Panorama’s investigation into deals at the big four also showed steak from Sainsbury’s and cod from Tesco packed in a way that obscured the true size of the product
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NewsLidl pilot in Switzerland points to next innovation for its loyalty app
The change introduces point-based rewards, redeemable against a choice of hundreds of products
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NewsMorrisons migrates all shoppers to improved groceries app
The supermarket said it “previously ran one website and two apps” but had now migrated customers over to a sole Morrisons Groceries app
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NewsTesco exploring how AI could ‘nudge’ Clubcard customers
Generative AI had the potential to ‘revolutionise’ how supermarkets serve their customers, said CEO Ken Murphy
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Comment & OpinionWhat Gen Z students really want from grocery
Retailers seem to be hoping Gen Z will conform to the same shopping habits as our predecessors – but that isn’t going to wash, says Freddie Finlay, final-year Oxford University undergraduate and intern at The Category Management Company
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Comment & OpinionWaitrose must focus on price and loyalty to maintain turnaround momentum
The John Lewis Partnership turnaround is “definitely working”, but new chair Jason Tarry has areas to focus on
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NewsCo-op triples number of products under membership pricing for rest of 2024
The move represents a 252% increase on the number of member deals across its 2,400 stores
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NewsMorrisons shoppers can now earn loyalty points on Amazon
The integration of the loyalty scheme onto Amazon marks the first time shoppers can earn Morrisons points on purchases through a partner site
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Comment & OpinionAldi is sticking to ‘straightforward low pricing’… for now
Aldi UK & Ireland CEO Giles Hurley delivered a subtle change of tone on loyalty at its 2023 results press conference
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Analysis & FeaturesCan Asda catch up on loyalty with Cashpot for Schools scheme?
Asda’s new school fundraising initiative sees it donate money when shoppers use its Rewards app. Will it be enough to accelerate sign-ups?
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NewsLidl shuts down its original customer app and switches users to loyalty version
The discounter is directing users to switch to its newer Lidl Plus loyalty app
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NewsDeliveroo launches major marketing campaign for Plus subscription membership
The new campaign is the first under the aggregator app’s ‘new global brand platform’, dubbed ‘Now Just Got Even Better’