Rapid growth of the boots.com operation was placing its fulfilment operation under pressure, so it commissioned warehouse automation solutions provider KNAPP to design and implement a tailor-made solution.

The challenge was that the boots.com business was characterised by large inventory of 25,000 SKUs, with small, random orders and high seasonal peaks.

The answer was to create a new fulfilment operation within a multi-operational service centre in Burton-upon-Trent. Boots.com customer orders are now fulfilled by a an effiicent, high-performance solution that has led to improvements in availability, picking accuracy and presentation of products and invoices as well as a reduction in packaging.

“The programme has been a significant step change in the Boots UK multichannel business,” says head of e-commerce, Chris Holyland.

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