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Well said Sir Ken, I am an ex employee, And it is plain to see when visiting the stores where they are getting there priorities all wrong, I was also with Presto when they bought Safeway, and the same went wrong then and is all happening again, just hope it's not to late, the city criticised sir ken when he bought S/Way but he proved them wrong, and here they are undoing all the hard work once again, Morrison's is still a family business and the staff all work with that in common, and that is what makes a business so successful, keep it plain and simple and on the shop floor working with your staff and customers giving them what they want service and value for money.