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I had the same thing happening to me with my Nespresso Citiz. I called their helpline and they said I needed to press the lever more firmly, as their capsule is made from plastic and not aluminium. What was happening was when I didn’t press the lever hard enough and moved it back to its original position, the machine released the capsule and it dropped right through. I just needed to push the lever a bit harder, and it worked perfectly.

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