Asda Cumbernauld, North Lanarkshire



0 This store did not stock Wall's thick pork sausages but was clean and tidy with attractive displays. Staff were helpful when asked for assistance and were all in uniform. Help was offered with packing goods and there was a sufficient number of checkouts open for the numbers of shoppers.

We visited on 23 March 2007 at 10.15am. Our shop lasted one hour and 12 minutes. Time spent at the checkout was nine minutes.

morrisonS Reigate, Surrey



2 This store had no Soreen or loose closed cup mushrooms in stock so our shopper was unable to get a full basket. However, the store was clean and although there were a few packing trolleys in the aisles they did not cause a problem. The checkout assistant was polite, but no help was offered with packing goods.

We visited on 23 March 2007 at 5.30pm. Our shop lasted one hour. Time spent at the checkout was five minutes.

sainsbury's Newbury, Berkshire



1 This store had no 4-packs of Stella Artois in stock. However staff were helpful and took our shopper to items she could not find, with one member of staff even checking the store rooms for a missing product. There were sufficient checkouts open for the volume of customers and the aisles were clear.

We visited on 23 March 2007 at 10.00am. Our shop lasted 40 minutes. Time spent at the checkout was four minutes. somerfield Ponteland, Tyne and Wear



1 This store had no Wall's thick pork sausages in stock but staff were polite and helpful to our shopper. He said the small store was well merchandised and thoughtfully laid out and although staff were stacking shelves it did not pose a problem. The receipt was error-free and there were a sufficient number of checkouts open.

We visited on 23 March 2007 at 8.45am. Our shop lasted one hour. Time spent at the checkout was two minutes 30 seconds.

tesco Rotherham, South Yorkshire



0 This store had no out-of-stocks and was well merchandised. Our shopper said there was some shelf-stacking taking place but the aisles were wide enough for it not to cause a problem. When asked for help, staff took her to the items requested. Help was offered with packing goods.

We visited on 23 March 2007 at 10.38am. Our shop lasted 45 minutes. Time spent at the checkout was three minutes.

waitrose Saltash, Cornwall



0 This store did not stock own-label vanilla ice cream but was tidy with well-merchandised aisles. Our shopper said there was a large volume of shelf-stackers but staff were courteous and helpful. The receipt was error-free and the checkout assistant greeted our shopper.

We visited on 23 March 2007 at 10.40am. Our shop lasted one hour. Time spent at the checkout was three and a half minutes.

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