Benoit Mahé
Comment & OpinionTeam coaching offers a different way to develop commitment
There are various ways to develop the skills needed by your sales team. Retail team coaching is one
Comment & OpinionA new way to rate customer satisfaction - and improve it
It’s no longer enough to have merely ‘satisfied’ customers – we have to reach excellence in the way we treat them
Comment & OpinionHow to motivate: six tips for supporting and inspiring staff
There are several ways to motivate employees in store
Comment & OpinionHow 1950s retailing advice holds up in 2019
Bernardo Trujillo was the great guru of retail in the 1950s – but he couldn’t foresee the rise of online, says Benoit Mahé
Comment & OpinionWill the ego and soul of my company live on when I retire?
Empower your employees to keep up with the current processes after you leave
Comment & OpinionSmall companies can use big data to add a personal touch
Big data provides, throughout the retail value chain, abundant information that can be a significant help in decision-making
Comment & OpinionHow to get the best out of your team when money is tight
There are other ways to affect the happiness of your team without salary increases
Comment & OpinionResolving conflicts in your team is vital for customer experience
Conflicts between colleagues can seriously damage relations and the overall effectiveness of an organisation
- Comment & Opinion
Introducing change at work? Make sure your team is part of it
Benoit Mahé on how to motivate staff to adopt new technology
Comment & OpinionTime and meeting management is key to efficient working
As multinational companies start to extend into different territories, demands on people’s time can increase massively