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Climate-resilient customer service must become a boardroom priority
By Jo Causon2026-09-30T14:55:00
Climate reports count a weather-forced store closure as a long sale, not a lost customer. Retailers need to close the gap, says Jo Causon, CEO of the Institute of Customer Service
We may look back at summer 2026 as the point when climate change became truly tangible for many of us in the UK. Hosepipe bans have affected millions and wildfires have tested emergency services like never before – culminating in shocking images of burned-out homes in the West Midlands.
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