WH Smith’s ‘pay-to-play’ model isn’t the real problem

whsmith store sign high street

WH Smith’s ‘pay to play’ model was one of the great unspoken topics in our industry, says Andrew Allen, consultant and entrepreneur-in-residence at Bidfood

The challenger brand space had a rare collective voice last week with The Grocer’s article highlighting unrest over some of WH Smith’s practices, particularly around marketing commitments and compliance.

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