Sir; The home delivery service operated by Somerfield over many years, and still operating in nearby towns such as Hungerford and Basingstoke, has been removed from Winchester.
For a purchase worth £25 at the checkout, shoppers could arrange a set time for a Somerfield van to deliver the goods. This was a very agreeable arrangement, especially for elderly people.
As I was about to write to The Grocer about the service, I bought a copy only to read that Somerfield had bought the Margram retail business (‘Margram eyes further sites’, The Grocer, January 8, p6). Obviously, then, it’s not short of a bob or two, so why treat Winchester people in such a cavalier way?
We are told the annual profits of supermarkets are huge. Do a man and his van really cost too much? What was the annual salary of the MD again?
I trust Somerfield can present an intelligent understanding of a situation that will be rectified.
Unfortunately we have had to cease the free home delivery service from our Winchester store because of lack of demand. We must maintain enough customers to make the service cost-effective and therefore viable. We will continue to review the situation and listen to individuals’ concerns through our customer services department. We regret the inconvenience caused to our Winchester customers.