Asda Clayton Brook, Chorley, Lancashire
1 Although our mystery shopper at the Asda store in Clayton Brook, Chorley, managed to get almost all the items on her list, she said the store seemed to have stock problems. She noted: "A lot of shelves were empty or nearly empty and at one point ten managers were filling them. She could not find the Old El Paso fajita dinner kit.
We visited on 11 August 2006 at 15:10. Our shop lasted 72 minutes. Time spent at the checkout was 4 minutes.
tesco Bradley Stoke Centre, Avon
3 Our shopper was not able to fill her shopping basket when she visited the Tesco superstore at the Bradley Stoke Centre in Bradley Stoke, Avon. The store had sold out of McCain Smiles during a half- price promotion. She was also unable to find Paxo stuffing and Branston pickle in the sizes she was looking for.
We visited on 11 August 2006 at 11.20. Our shop lasted 55 minutes. Time spent at the checkout was 2 minutes.
sainsbury's Rayleigh Weir, Benfleet, Essex
0 Sainsbury's Rayleigh Weir store in Benfleet, Essex, was going through a major refurbishment when our shopper visited. She said that some aisles were cluttered as a result. However, this did not affect her shopping and she was able to find all the items she was looking for without difficulty.
We visited on 11 August 2006 at 09:05. Our shop lasted 66 minutes. Time spent at the checkout was 39 minutes.
morrisons Victoria Parade, Northampton
0 Our shopper at the Morrisons store on Victoria Parade in Northampton was able to find all the items he was looking for, but it wasn't easy. In his opinion the store was not well-merchandised. He added: "I always seem to struggle to find what I want when I am at Morrisons."
We visited on 11 August 2006 at 07:05. Our shop lasted 45 minutes. Time spent at the checkout was 6 minutes.
somerfield Cramlington, Northumberland
0 Our mystery shopper had no problem getting all the items he was looking for when he visited the Somerfield store in Northumberland Road, Cramlington, Northumberland. When he wasn't sure where certain items were, the staff even walked him over to the shelf location to make sure he got them.
We visited on 11 August 2006 at 10.15. Our shop lasted 61 minutes. Time spent at the checkout was 4 minutes.
waitrose Northgate Street, Bath
0 Our mystery shopper at this busy city centre Waitrose store was not able to find all the items she needed. The store does not stock Wall's Viennetta. Waitrose also offered Brussels pâté only in a plastic bag, as opposed to the tub she was looking for.
We visited on 11 August 2006 at 11.55. Our shop lasted 50 minutes. Time spent at the checkout was 6 minutes.