Asda Bearsden, Glasgow



0 Asda provided everything on our shopper's list and offered help with packing his bags. An error-free receipt left the shopper happy and he noted a large number of promotions in the store, which was clean and tidy. Staff were polite and helpful and clear merchandising made for an easy visit.

We visited on 12 January 2007 at 10.30. Our shop lasted one hour and 2 minutes. Time spent at the checkout was 5 minutes.

morrisonS Cribbs Causeway, Bristol



2 Own label fresh kippers and Hovis square cut white bread were sold out at this store, which did not stock own-label corned beef. Staff were polite and helpful and our shopper was impressed by the clean and tidy store. The aisles were free of packing trolleys and all products were easy to find.

We visited on 12 January 2007 at 1.10. Our shop lasted 42 minutes. Time spent at the checkout was 2 minutes and 45 seconds.

sainsbury's Harrogate, North Yorkshire



0 This store provided a full basket and was clean and tidy. Staff were helpful but the checkout operator failed to say hello or goodbye and rang the parsnips through the till twice. No help was offered with packing our shopper's bags and our shopper said the till operator appeared to lack confidence.

We visited on 12 January 2007 at 10.10. Our shop lasted one hour and 10 minutes. Time spent at the checkout was 10 minutes.

somerfield Stamford, Lincs



3 Peperami 5-pack, Heinz tomato soup and Cathedral City mature Cheddar were out of stock at this store, which our shopper said was clean and tidy, although poor merchandising made it difficult to find some products. A bogof on Pringles did not scan through the till properly.

We visited on 12 January 2007 at 10.05. Our shop lasted 55 minutes. Time spent at the checkout was 4 minutes.

tesco Hemel Hempstead, Herts



2 Own-label canned spaghetti was out of stock at this Tesco, as was original Pringles. The staff were polite and helpful and offered to pack bags, but our shopper said there was a mix of standard uniforms and promotional uniforms with some staff members not wearing any badges.

We visited on 12 January 2007 at 9.45. Our shop lasted 48 minutes. Time spent at the checkout was 4 minutes.

waitrose

Hall Green, Birmingham

0 No items were out of stock at this store, which was described as having a very pleasant atmosphere by our shopper. No help was offered with packing bags but the aisles were free of packing trolleys and shelf-stackers, which contributed to a good environment.

We visited on 12 January 2007 at 09.25. Our shop lasted 45 minutes. Time spent at the checkout was 3 minutes.

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