one-o-one 101

Source: One O One

The service will be rolled out across the 44-store estate

Scottish convenience store chain One O One has partnered with online shopping platform Appy Shop to offer customers home delivery and click & collect groceries.

The new service will be rolled out across the retailer’s 44 stores from August.

The announcement comes as the Glasgow-based retailer struck a deal with Glasgow City Council to provide a priority food delivery service over the next 12 months to 13,000 vulnerable people across the city.

Appy Shop technology will help to deliver this contract, enabling customers to order goods within 30 to 60-minute time slots, or weeks ahead, similar to a supermarket offer.

Customers can order goods through an app or the Appy Shop website. 

One O One stores, which are supplied by JW Filshill, have the option to deliver the goods themselves, or have Appy Shop organise delivery through a third-party service.

“One O One are delighted to be launching this new customer service channel to their customers, which will enable them to receive a great range of our everyday great value products either direct to their home, or ordered in advance to save time when collecting in store,” said One O One Convenience Stores group retail director Paul Stirling.

“We believe the technology platform Appy Shop offers will give our customers a great online shopping experience and make their everyday life easier, which is something that we are continuously trying to achieve within our stores for our communities.”

Appy Shop’s group sales director James Widdowson told The Grocer average basket spend was currently £70, down from a peak of £84 during lockdown.

Widdowson added: “We are delighted to be able to announce this partnership and the benefits it will provide consumers in the Glasgow area and beyond. Working with the team at One O One Convenience Stores has been a pleasure, we are all very excited about the coming months and what we can achieve together.

“From day one it was clear that the One O One Group had high expectations, they wanted the best solution in the market to allow them to offer the very best possible service to their customers and so we are delighted they have chosen Appy Shop.”