Logistics Supplier of the Year - iForce dazzles judges with its client retention rates

Working with the likes of Waitrose Wine Direct, Sainsbury’s and Tesco, iForce puts its success down to the fact that, of the four million e-fulfilment orders it completed in 2012, an impressive 99.9% were dispatched on time.

And the judges were certainly impressed by the resulting client loyalty rates. In the past three years, iForce has achieved 100% retention.

Championing emerging industry trends like multi-channel click & collect, as well as reverse logistics, iForce saved one retailer £30,000 a year on its wine delivery scheme and generated extra revenue for a rival retailer’s wine deliveries through the sale of returned and damaged wine.

The judges felt iForce had undersold themselves in the past and “hidden their light under a bushel”. Given the multi-channel push by the UK’s leading retailers, the judges added that they felt “very positive” about the future of this business.