All articles by Joanne Grew – Page 5
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Grocer 33: Great service at Waitrose wins top spot
Customer service and availability were a mixed bag this week, but Waitrose in Chesham gave itself the winning edge with a "lovely and clean store that was a pleasure to shop in". Staff went out of their way to be helpful, escorting our...
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Hitting 'wrong button' in IT update costs Tesco £5m
A major till breakdown in more than 100 Tesco stores on Monday cost the retail giant as much as £5m, experts have estimated.The breakdown, which coincided with the rollout of the new Clubcard system, forced 65 of the retailer's larger stores...
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Grocer 33: Sainsbury's staff bring in top store title
Two retailers provided a full trolley this week, but Sainsbury's in Burton upon Trent clinched our top store award thanks to its knowledgeable and friendly staff.
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Salmon and haggis win top Scottish Food & Drink Excellence awards
Smoked salmon and haggis have been awarded top titles in this year's Scotland Food & Drink Excellence Awards, which are sponsored by The Grocer. South Uist-based Salar Smokehouse won the Product of the Year award for its flaky smoked salmon, which also scooped the Fish and Seafood category title...
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Supermarkets turn up the heat on their careworn suppliers
In the same week Tesco racked up record profits of £3.1bn, it emerged that the retailer was calling in suppliers to demand cost price reductions of up to 3%. Suppliers told The Grocer they were called in and told by buyers there was a "new...
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Grocer 33: Waitrose staff excel in Edinburgh
It was another week of strong availability across the board, but Waitrose in Edinburgh clinched our top store award thanks to its exceptional customer service.
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Grocer 33: Staff make a difference at Morrisons
All the retailers boasted strong availability this week, but Morrisons in Aylesbury beat the competition thanks to a friendly checkout assistant and helpful staff.
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Tesco unveils record £3bn full-year profits
Tesco has posted stronger results than expected over the past year, notching up double-digit growth in both profits and sales.
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Group sales up but grocery disappoints at Kingsmill baker Associated
Associated British Foods has blamed volatile vegetable oil prices for a "disappointing" performance at its grocery division – although the Kingsmill baker still saw overall sales rise by almost a fifth (18%) for the past six months.
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Teenagers to benefit from retail diploma
Schoolchildren are being encouraged to consider a career in retail, with the introduction of a new diploma in retail business for 14 to 19 year olds. The diploma, which was given the go-ahead by the Government last week, has been developed by...
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Waitrose brand price hikes anger suppliers
Waitrose has caused fury among branded suppliers who believe the retailer has increased branded prices to compensate for price cuts in the Waitrose Essential budget range, which was rolled out last month. Unlike the big four, Waitrose has...
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Grocer 33: Sainsbury's Brighton in winning form
All retailers had their work cut out last week as shoppers flocked to the stores for their favourite food, drink and more importantly, eggs to celebrate Easter
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Grocer 33: Top place for fully stocked Morrisons
Morrisons in Reddish was the only retailer to boast no out-of-stock items this week, which along with its helpful staff and short queues, helped it land our top store award
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Quality test: own-label fRESH PASTA SAUCE, TOMATO & MASCArPONE
At £1.99, Waitrose's sauce was the priciest of the bunch and was pale in colour.
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Waitrose trials new food store format at motorway services
Waitrose is locking horns with M&S Simply Food by trialling two motorway service franchises.The retailer has teamed up with motorway services operator Welcome Break to open 2,500 sq ft food stores next month at Oxford Services on the M40 and...
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Grocer 33: Aisle and till service shine at Waitrose
Three retailers boasted strong availability this week, but Waitrose’s Cheadle Hulme branch won our top store award thanks to its short queue and “immaculate” customer service
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Rose hails new ranges for slowing M&S food sales decline
Marks & Spencer has posted better than expected results for the fourth quarter of the year, with like-for-like sales down by just 4.2% in the UK.
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Tesco in £400k push to save water
Tesco is working on an efficiency project with Yorkshire Water to reduce the amount of water used in hundreds of stores to improve its carbon footprint and save costs.
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Sales at caterer Compass hit by rising unemployment
Catering giant Compass is expected to announce a fall in UK sales for the past six months.
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Workers claim Tesco is not replacing staff
Outraged staff in some Tesco stores say the company is cutting costs by not replacing workers when they leave – despite the retailer’s claim that it will create 10,000 jobs this year.Staff levels have been falling since late last year,...