All articles by Maria Gonçalves – Page 42
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Grocer 33Sainsbury’s Lincoln superstore takes the win as Waitrose struggles with availability
Our mystery shopper was impressed by the Easter eggs display, as well as by the well stocked and tidy ‘Garden Shop’ aisle
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NewsM&S suspends all shipments to Russian stores
There are currently 48 M&S outlets in Russia and 10 in Ukraine
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NewsSainsbury’s to close 200 in-store cafés with 2,000 jobs at risk
CEO Simon Roberts said he was “absolutely committed” to supporting colleagues in any way possible “during this uncertain time”
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NewsFortnum & Mason trialling rapid delivery service in London
The upscale retailer is now delivering select products to addresses located within six miles of its Piccadilly store in up to two hours
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NewsCosta Coffee to sell Percy Pigs as part of M&S supply deal
Costa will also sell a variety of breakfast items, such as hot boxes and porridges, lunch sandwiches and salads as well as kids’ pizzas
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NewsM&S to offer coffee rewards as it takes Sparks loyalty scheme to its cafés
Customers will be rewarded with a free drink for each six hot drinks purchased at the M&S Café
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Grocer 33Online-only Ocado fails to deliver the goods in The Grocer’s Online 33 mystery shop
Morrisons claimed a narrow Grocer 33 Online win this week with 88 points
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Grocer 33Waitrose secures win with excellent shop floor service
Waitrose impressed our shopper with its strong availability and service this week
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NewsJohn Lewis ditches Never Knowingly Undersold pledge as it invests £500m in prices
John Lewis said less than 1% of customers actively made price match requests in 2021.
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Grocer 33Waitrose, Solihull: Grocer 33 store of the week
‘I think we’re in a world where Waitrose is for everyone. Whether it’s individuals or families who really love food and are interested in their provenance, they’re the ones who shop with us’
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NewsMarks & Spencer trumps discounters in Which?’s best supermarket poll
M&S raked in top marks for store appearance, customer service, and quality of own-brand and fresh products
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NewsSainsbury’s halts controversial ‘Fairly Traded’ tea accreditation scheme
Gold and Red Label SKUs now moving to Rainforest Alliance scheme
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Grocer 33Asda Clapham Junction, London: Grocer 33 store of the week
‘I’ve been here since August and Geet came in November. We get along really well’
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Grocer 33Perfect score for shop floor service at Asda in Clapham
Asda’s Clapham Junction superstore in London claimed victory this week with 82 points
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Analysis & FeaturesWill MyWaitrose loyalty card reboot win back sceptics after axing all the free stuff?
The scheme is getting more personalised. Is that what shoppers want?
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NewsSainsbury’s takes Neighbourhood Hubs learnings into Locals
The changes have been implemented in five branches across London, one in Ascot and one in Bristol
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NewsLeon launches points-based loyalty app
Leon Club members will receive 100 points for every £1 spent
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NewsM&S to raise staff pay to £10 an hour in ‘broader reward’ move
The retailer also offers colleagues 20% discount across products from its food and clothing & home ranges
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NewsPlant-based retailer The Vegan Kind appoints Tony Buffin as new chairman
Buffin is joining the plant-based grocer this month