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Marks & Spencer news and analysis – Page 32
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NewsMedia Bites 9 November: Brexit, Nestlé, Hovis, Tesco, M&S
The papers are fit to burst with news that Joe Biden was declared as the next President of the US after a protracted election. But there was still plenty going on in food and drink over the weekend.
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NewsM&S to donate £2m to charity as part of celebrity-led Christmas campaign
The upmarket retailer has kicked off this year’s festive campaign with a minute-long ad voiced by actress Olivia Colman
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NewsM&S introduces staff training programme to support customers with disabilities
The course is part of M&S’s goal to become a more inclusive retailer
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NewsM&S ‘lobbying hard’ for Sunday trading extension
CEO Steve Rowe said it would give people more time to shop for food safely in the run-up to Christmas
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NewsM&S rolls out Book & Shop reserved shopping scheme to all Food Halls
The Sparks Book & Shop service allows Sparks loyalty cardholders to reserve a 30-minute arrival time on the M&S website to do their shopping
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NewsM&S adds staff at Castle Donington DC to cope with ‘digital Christmas’
The retailer said it had already added about 400 new permanent roles at the site since July
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NewsOcado Islington depot plan suffers setback as council revokes development certificate
An Ocado spokeswoman said the company was disappointed by the decision
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NewsMorrisons and John Lewis Partnership ditch glitter
JLP and Morrisons said they have made the commitment due to glitter taking hundreds of years to degrade
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NewsM&S hires Next’s former digital trading boss
The retailer has hired Gemma Lumsden to lead its analytics, website optimisation and SEO teams
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NewsM&S ends ‘Little Shop’ giveaway toys promotion
The programme, which was criticised by plastic campaigners, was ’always intended to end in September’, M&S said
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NewsM&S ends use of soya feed in milk supply chain to fight deforestation
The retailer worked with the 44 British dairy farmers who produce its milk to replace soya feed with alternatives
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NewsM&S rewrites online product descriptions to boost e-commerce revenue
The retailer has partnered with a digital content agency to enhance its online content and SEO
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Analysis & FeaturesFive trends that will shape Christmas 2020, according to Marks & Spencer
To help build a picture of what Christmas in a post-coronavirus world might look like, here are five emerging trends M&S is preparing for
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NewsM&S Sparks app hits a million downloads in eight weeks
More than 240,000 shoppers installed Sparks in the first two days of its relaunch
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NewsM&S introduces recyclable packaging for bakery products
The new packaging is made from translucent paper or paper with a small plastic window
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Comment & OpinionM&S switchover complete, but Waitrose is the least of Ocado’s problems
Ocado sets the bar on customer service, but rivals are going around the target
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NewsOcado suffers ‘no loss of customers’ following M&S switchover
Ocado Retail CFO Duncan Tatton-Brown told The Grocer any movement from Ocado.com shoppers to rivals had been ‘very, very low’
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NewsCity snapshot: Ocado sales surge by 52% ahead of M&S switch
Ocado’s retail revenues soared by 52% in the 13 weeks to August due to sharply rising demand for online groceries - plus, growth slows in August as more meals are eaten out according to the latest grocery market share figures.
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NewsM&S ends partnership with Deliveroo to focus on Ocado venture
M&S said the Deliveroo deal was designed to get groceries to customers during the peak of the lockdown period
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NewsM&S raises £8m for NHS Charities Together
M&S received 24,000 donations from customers via its Sparks loyalty app