Marks & Spencer news and analysis – Page 40
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Comment & OpinionM&S switchover complete, but Waitrose is the least of Ocado’s problems
Ocado sets the bar on customer service, but rivals are going around the target
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NewsOcado suffers ‘no loss of customers’ following M&S switchover
Ocado Retail CFO Duncan Tatton-Brown told The Grocer any movement from Ocado.com shoppers to rivals had been ‘very, very low’
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NewsCity snapshot: Ocado sales surge by 52% ahead of M&S switch
Ocado’s retail revenues soared by 52% in the 13 weeks to August due to sharply rising demand for online groceries - plus, growth slows in August as more meals are eaten out according to the latest grocery market share figures.
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NewsM&S ends partnership with Deliveroo to focus on Ocado venture
M&S said the Deliveroo deal was designed to get groceries to customers during the peak of the lockdown period
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NewsM&S raises £8m for NHS Charities Together
M&S received 24,000 donations from customers via its Sparks loyalty app
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Range PreviewRange preview: Ocado Christmas 2020
From a profiterole tart to chocolate and cherry venison, here’s what Ocado has planned for Christmas this year
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Comment & OpinionOcado-M&S and Waitrose must refine their offers in a complex online grocery world
It is wrong to assume the pair are competing for the exact same slice of the market, says Fraser McKevitt, head of retail and consumer insight at Kantar
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Comment & OpinionIt hasn’t been a dream start to the Ocado-M&S alliance. Can they turn the tides?
Ocado had all the tools to make the M&S switch a success but it hasn’t been smooth sailing, says David Sables, CEO of Sentinel Management Consultants
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Comment & OpinionThe Ocado-M&S switch will reveal how hard – or easy – it is to break shoppers’ habits
Consumers are averse to changing how they eat and shop, but Ocado is forcing a change upon its shoppers, says Jeremy Garlick, partner at Insight Traction
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Grocer 33Online Grocer 33: Tesco wins as Ocado is second from bottom
Tesco scored with an impressive 90 points
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Comment & OpinionHow UK supermarkets can maintain online share in the face of Amazon Fresh
Amazon’s entry into fast grocery delivery means UK supermarkets need to step up their game, says Chris Carter, CEO of Melody
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NewsOcado reveals 40% capacity growth target as M&S partnership goes live
The online retailer wants to increase its capacity through ’significant’ investment next year, and is looking to boost it even further in the coming years
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NewsM&S to debut on Ocado with beefed up alcoholic drinks range
M&S has worked over the past 18 months to match and improve the current Waitrose selection
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Comment & OpinionM&S: Partnership with Ocado is just part of our transformation
A key element of its renewal programme has been to get customers to think differently, says Stuart Machin, MD at M&S Food
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NewsM&S pilots drive-through order collection in Surrey
The Camberley branch has added drive-up collection whereby customers can pick up their orders without leaving their car
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NewsM&S to cut 7,000 jobs in response to ‘shift in trade’ caused by Covid
M&S to cut 7,000 jobs in response to ‘shift in trade’ caused by Covid
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NewsOcado customers find M&S products instead of Waitrose in grocery deliveries
The M&S branded items arrived in customer orders as substitutions for out-of-stock Waitrose goods due to a ‘system error’
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NewsCity snapshot: M&S to cut 7,000 jobs after Covid clothing and home sales slump
Marks & Spencer has announced it plans to cut around 7,000 roles over the next three months as a result of a “material shift in trade” due to the coronavirus outbreak. Plus, grocery growth slows as shopper behaviour returns back towards normal and all the rest latest news from the City.
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NewsM&S and Waitrose launch campaigns to snare Ocado customers
Both retailers have launched multichannel marketing campaigns to highlight the value and quality of their grocery lines
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NewsWaitrose.com turnover at £1bn ‘run rate’, says James Bailey
It puts Waitrose.com on course to hit a target announced in May last year of tripling its turnover to become a £1bn business within three years