Co-op has shut down parts of its IT estate, having “recently experienced attempts to gain unauthorised access to some of our systems”.
The attempted hacking has prompted the convenience retailer to take “proactive steps to keep our systems safe”, which has resulted in “a small impact to some of our back office and call centre services”, a spokesman told The Grocer.
The Co-op said store operations, the retailer’s quick commerce channels and funeral homes were all “trading as usual”.
“We are working hard to reduce any disruption to our services and would like to thank our colleagues, members, partners and suppliers for their understanding during this period,” the spokesman added.
“We are not asking our members or customers to do anything differently at this point,” he said.
The move comes as M&S today revealed the cyberattack it has been battling for more than a week has impacted availability of products in stores. Taking systems offline has led to “pockets of limited availability in some stores”, M&S acknowledged this morning.
The M&S attack was yesterday linked to hacking group Scattered Spider, which includes teenagers, known for using sophisticated ‘social engineering’ techniques to infiltrate company systems, such as phoning staff members posing as IT support.
M&S stopped taking online orders via both its website and app last week, having first informed customers of the attack on Tuesday.
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