Ocado news and analysis – Page 45
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Ocado joins online war
Ocado has jumped into the escalating battle for online customers with a flier campaign offering £15 off first-time shoppers’ baskets when they spend more than £75. Asda recently stepped up the competition with a run of incentive schemes, such...
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The net’s fine haul
In a closely fought competition, Ocado has emerged triumphant as The Grocer Gold Awards’ first Online Retailer of the Year. The award is based on The Grocer’s quarterly barometer, The Grocer 33 Online, as well as a judging panel. Each...
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Ocado acquires £20m loan
Ocado, the online grocery business in partnership with Waitrose, has announced it has acquired a £20m loan from Lloyds TSB Corporate.The company reported a sales increase of 240% for the last financial year, and it plans to use the funding...
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Ocado mails an apology
Online supermarket Ocado has emailed an apology to all its customers for its recent availability problems.Problems arose while systems were being updated. Neil Jewsbury, head of trading and marketing, said that the company had wanted to tell...
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Ocado pushes into the north
Ocado is expanding into the north of England with the launch of a satellite depot in Manchester.The online retailer, which has traditionally focused on the south east, now covers large swathes of the Midlands and will be able to service...
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Eves-Brown quits Ocado
Ocado’s shelf-edge supply chain manager, Andrew Eves-Brown, is leaving the company in September to start a new life in Australia.Eves-Brown is responsible for all aspects of the supply chain for the online venture. He oversees the availability...
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Thresher appoints new CEO
Independent drinks retailer, Thresher, has appointed Roger Whiteside as its new chief executive.Whiteside helped set up and lead Ocado, the online grocery service supplied by Waitrose, as well as heading up Marks and Spencer’s food business....
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Goldman Sachs buys into Ocado
Goldman Sachs the US investment bank has bought a 4% stake in Ocado, the online grocery business of Waitrose. The US company is believed to have paid £12.5m for the stake in Ocado which is now valued at £312m.Ocado services 145,000...
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Ocado ‘set for second slot’
Online retailer Ocado is set to overtake Sainsbury’s to You in turnover in the next few months, according to chief financial officer Jason Gissing.He said Ocado had achieved 300% sales growth this year and was set to be taking £1.5m a week by...
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One Ocado MD is bowing out
Online shopping service Ocado is reviewing its board structure after the departure of joint md Roger Whiteside this week.Chief executive Tom Steiner said Ocado wanted to create a streamlined management model.He said: “Roger has left...
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Ocado opens third depot
Ocado will be available to five million households by November when it opens a third distribution depot in Rugby.Ocado managing director Nigel Robertson said the spoke depot would be serviced from its distribution hub in Hatfield, and would...
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The main supermarket retailers have failed to improve their
While Ocado continues to outperform the rest of the market and Waitrose offered a very good service, Sainsbury, Asda and Iceland have yet again proved to be unable to deliver a half-decent experience, while Tesco has niggles. Difficulties in...
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Ocado seeks new hubs
Anne Bruce Ocado is looking for satellite distribution centres in the south and a second main depot in the north as demand takes off, according to joint MD Roger Whiteside. The Waitrose supplied online shopping service is now taking up to...
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Ocado gets its first test
Waitrose's online joint venture Ocado was launched with promises of better customer service. Our fifth online shop, and the first to feature the service, shows that so far it is living up to its claims. Our shopper, new to the service, described the...
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Ocado heralds arrival on the London stage
Anne Bruce Waitrose online joint venture Ocado is to start a £2m poster, press and TV campaign in London this week to build its brand across the M25 region before launching in other UK cities. Joint md Nigel Robertson said: "This announces...
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Gaining an edge in the online shopping arena is pretty tough
That's why the brains behind Ocado, the online shopping outfit in which Waitrose has a stake, are so eager to point to the 99% accuracy on delivery times and less than 2% substitution rate on orders they recorded during trials of their service....
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Ocado claims it is redefining online shopping standards
Anne Bruce Waitrose online shopping partner Ocado claims to have cracked home shopping with 99% accuracy on delivery times and less than 2% substitution rates in trials. Joint md Nigel Robertson said the service has achieved 25% penetration...
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BOGOF's Week
Coming out from the official London launch of Ocado, the Waitrose online shopping service, in Portman Square this week, I was concerned to see the Hemel Hempstead based posse had parked one of their distinctive vans in a Westminster residents' only...
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Budgens has received an approach from Irish company Musgrave
Waitrose achieved a record operating profit of £92.7m for the year to January 26, compared with £57m last year. John Lewis Partnership's share of the loss on Ocado, the Waitrose branded online shopping service, was up from £3.8m to £17.8m. Former...