One Stop Warstock Post Office

One Stop is currently trialling a real-time messaging app, Slack, to improve franchisee communications.

The group intends to roll out the app to give retailers a platform to communicate openly with one another and share initiatives, celebrate successes and communicate with the central office team quickly and easily.

Slack was chosen following the success of a similar system in use with One Stop company stores and a request from the quarterly franchise forum.

“We use a similar platform in our company stores, which has seen great engagement and we felt it was only right to offer a similar system to our franchisees,” said One Stop head of operations John Miller.

“It’s a great tool where franchisees can see what each other are doing well, share good ideas and listen to each other’s successes and then implement in their stores; learning all of the time. Our forum members are currently trialling the system and are excited about its launch in a few weeks.”