The John Lewis Partnership has expanded its click & collect service to its five branches in the Channel Islands, making the option available across its entire store estate from this week.
JLP customers can now pick up online orders from its 50 John Lewis branches and 337 Waitrose stores, including the two newly added Waitrose stores in Guernsey and three in Jersey. This comes alongside external locations where shoppers can use its click & collect service, made up of 505 Co-op stores and 12 Booths shops.
The retailer is also continuing to conduct partnerships with external companies to further expand the service, as shoppers can now pick up purchases ordered through Nespresso and Sweaty Betty. Nespresso packages can be collected from 48 branches across the partnership, while Nespresso products are available for collection in 297 Waitrose stores.
“We’re always looking for ways in which we can make customers’ shopping experience easier and more convenient, however and whenever they want to shop with us,” said Andrew Murphy, executive director, operations at the John Lewis Partnership.
“An increasingly important part of this involves adding more locations through which customers can collect their purchases; whether that’s our own shops or – in areas where we have little or no physical presence – by partnering with others. Our online trade continues to be exceptionally strong and, in the run-up to Christmas especially, it’s increasingly important that customers know they can take delivery of their John Lewis purchases quickly, locally and at low or no cost.
“We’re also pleased to be able to offer the same convenient service in a number of our own shops to customers purchasing with Sweaty Betty and Nespresso, allowing us to drive more people into our shops in the lead-up to Christmas.”
The moves are both designed to make the shopping experience more convenient for customers, and as part of the retailer’s five-year transformation strategy revealed last week. It includes pushing its online proposition, bringing Waitrose and John Lewis offerings together, and moving into the housing market with 20 Waitrose sites identified as suitable for mixed-use developments with stores underneath housing furnished with John Lewis Home products.
The changes are designed to alter the retailer’s first-half loss of £635m into an annual profit of £400m by 2025.